Terms & Conditions

Your use of this website www.koajewellery and any product or service contained within constitutes acceptance of these Terms & Conditions.  These terms and conditions may be amended at any time by updating this page.

  1. Pricing Policy

Koa Jewellery make every effort to ensure that the pricing and other information displayed on this website is correct and up to date. However, if an error in the pricing of a product or any other error is found Koa Jewellery cannot be held responsible.  The user acknowledges that information, products and services on this website may include errors or inaccuracies.

  1. Postage & Packaging

Postage and packaging to the mainland UK is free unless otherwise stated.

  1. Contract

Full payment for the Koa Jewellery goods must be received before your order can be accepted.  Once payment has been received a confirmation of your order will be sent by email to the email address provided by yourself.   Our acceptance of your order brings into existence a legally binding contract between us.  Please check this confirmation email carefully and notify us immediately by email if there are any errors.   The confirmation email also includes instructions and a link for you to submit event details for customised products.  Please submit these details as soon as possible.

We reserve the right to cancel the contract between us if:

– we have insufficient stock

– we cannot deliver to your area

– there are adverse circumstances outside our control

– one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we have to cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit card within 30 days of your order. We will not be obliged to offer any compensation for any disappointment suffered.


  1. Refunds & Exchanges

If you wish to exchange or return any items then you can cancel your order within 14 days of delivery to arrange a full refund or an exchange (to same value).   The items will need to be returned within 14 days of notifying us.  (Please note that pierced earrings cannot be returned or refunded for hygiene reasons unless the items are of unsatisfactory quality or unfit for purpose.)

You will need to return the item(s) unused and with original packaging to: Koa Jewellery, Unit 321 Vale Enterprise Centre, Hayes Road, Sully, Vale of Glamorgan, CF64 5SY

We would appreciate it if you could give us a reason for your return to enable us to monitor customer satisfaction. We recommend that you ask for a receipt from Royal Mail as proof of posting as we cannot be held responsible if the item is lost in transit.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or Paypal account will be credited to your account within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you. If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.


  1. Customer Details

We never sell or pass on our customer details. In addition we do not store customers’ credit card details.  If you pay online then your payment will be processed by Paypal’s secure encrypted system which means that we never even see your credit or debit card details.


  1. Cookies

This website, like other online stores, uses cookies to gather anonymous statistics about how visitors use the site and to store browsing information which enables you to use our shopping cart and checkout. By using our website you agree that we can place cookies on your device e.g. computer, tablet, etc.. If you would prefer not to have cookies placed on your device then you can change your settings under the Internet Options or settings of your browser. However this may mean that our website and others that you visit will not perform properly.


  1. Liability Disclaimer

The entire liability of Koa Jewellery for any claim shall not exceed the price of the products or services supplied by Koa Jewellery.  Every effort has been made to ensure that this website is free from any computer viruses or similar. However Koa Jewellery or their agents cannot be held responsible for any damage or loss incurred by using this website.

In no event will Koa Jewellery , their employees, contractors, suppliers, agents, affiliates, website designer, web host or assigns be liable to ANY party for any indirect or direct or consequential or incidental costs arising out of or in connection with this agreement, web content or website links.


  1. Third Party Links

Koa Jewellery are not be responsible nor liable for your use of any other websites which may be accessed via links within this website. Koa Jewellery is not responsible for their content. Any such links are provided as a service to users of this website and their inclusion in this website does not constitute an endorsement by Koa Jewellery.


  1. Intellectual Property

The Koa Jewellery website, logo, content, imagery and text cannot be copied or edited without our express prior written permission. All designs are protected by copyright.


  1. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English courts.

Correspondence address:

Koa Jewellery
Unit 321
Vale Enterprise Centre
Hayes Road
Vale of Glamorgan
CF64 5SY

Email: info@koajewellery.co.uk