About Our Jewellery
What is Pewter?
Pewter is almost 91% Tin, with the other 9% made up of a little Copper and Antimony,
which is a white metal mineral also found in nature.
Modern Pewter is completely free of nickel and lead, so does not tarnish or irritate.
Why is Koa Jewellery Ethical?
Our jewellery is made by hand in the UK using Pewter that has a Tin content that is 100% recycled. Every aspect of our production and mailing process is considered, especially in terms of the materials used, and whether or not we can successfully recycle or re-use any of the waste that is produced in the process.
As well as this, we seek to find suppliers with a similar outlook, and only work with independent businesses that champion slow fashion and handmade in the UK.
Should I have any allergy concerns?
Certainly not. The pewter and findings ( ear stems, chains etc ) we use are 100% lead and nickel free. It is usually nickel used in the plating of low cost jewellery findings that causes skin irritation.
We only use carefully sourced, hand picked, stainless steel and
silver plated findings, when finishing our handmade ethical jewellery.
Deliveries
When will I receive my order?
All orders are dispatched between 1 and 2 working days. Orders that qualify for our free shipping service are sent by Royal Mail who aim to deliver within 1 to 2 days.
Please be aware that during bank holidays and busy periods, this can sometimes take longer.
Do you ship worldwide?
Yes we do.
For orders to mainland Europe and Worldwide, and because UK shipping is free, we don’t ask for the full cost of postage, but simply a contribution towards the
standard price of an international tracked and signed delivery.
For Europe we add an additional £6.00 (normally £10.20) for a tracked and signed delivery, and one which Royal Mail aim to deliver within 3 - 5 working days.
For Worldwide shipping we also add an additional £6.00 (normally £10.20) for a tracked and signed delivery which Royal Mail aim to deliver within 5 - 7 working days.
Jewellery Care
How can I look after my jewellery?
In its simplicity, Koa jewellery is designed to be worn every day. A few simple steps can be taken to prolong it’s life, and make the enjoyment of wearing it one that goes on and on.
Always remove your jewellery before showering, exercising and going to sleep. When not wearing it, fasten any clasps and store it in a warm, dry environment (such as the
pouch it is supplied in) avoid putting it on straight after anything has been directly applied to the skin, such as a tanning lotion or suncream.
To clean it, use the gentle touch. Apply a mild soap with a soft cloth (no harsh chemicals) and rinse with clean warm water. Pat it dry with another soft cloth. Repeat this process regularly to keep the jewellery looking fresh for another day.
Packaging
Does my order come packaged?
Yes it does. All orders will be received with each piece individually boxed using our own unique packaging. Within the box itself, the jewellery is placed in a soft cotton pouch. This is perfect for the safe keeping of the jewellery, for if and when it is not being worn.
Alongside your separately boxed pieces, you will also receive an information booklet regarding the origin of the work, and how to take good care of it.
Returns
What if I need to return my order?
If for any reason you wish to return your order, we will be happy to exchange it or will offer you a full refund. As long as the item is unworn and undamaged, this can be arranged up to 30 days from the original purchase.
On the rare occasion that it happens, we are also very happy to repair or replace any faulty items. This is done quickly and efficiently, so as not to cause any delay in the
enjoyment of your purchase.
Contact us
What if I still need to contact you?
If you are unable to find the answer to your question within this section, then please don’t hesitate to contact us. We love to hear from our customers, and will be only too
happy to tell you what you need to know!
Our details are on the contact page and just here below...
email us it’s info@koajewellery.co.uk
phone us it’s 01446 311549
Wholesale
How can I become a stockist?
All orders are dispatched between 1 and 2 working days. Orders that qualify for our free shipping service are sent by Royal Mail who aim to deliver within 1 to 2 days.
Please be aware that during bank holidays and busy periods, this can sometimes take longer.
Do you have a pricelist?
It is very simple to create a wholesale account, which will display all of the relevant wholesale prices in accordance to the current range.
Will I need to add VAT to my my order total?
No. There is no VAT to add to the prices shown or your order total.
Is there a minimum order quantity?
No there isn’t. We only suggest that you purchase enough pieces to create a good display, which will help to draw the customers attention and interest.
What are the lead times?
We try our very best to keep all items in stock and ready to go. As such, you can expect your order to be dispatched within 3 to 4 working days. This may take slightly longer during busy periods, and if it does we will let you know as soon as possible.
Is there a delivery charge?
All wholesale orders are currently sent by Royal Mail Special Delivery 24. We are very happy to cover the cost of this service ourselves.