Delivery & Returns

Delivery

 

All orders are dispatched between 1 and 2 working days. Orders that qualify for our free shipping service are sent by Royal Mail who aim to deliver within 1 to 2 working days. Please be aware that during bank holidays and busy periods, this can sometimes take longer.

For orders to mainland Europe and Worldwide, and because UK shipping is free, we don’t ask for the full cost of postage, but simply a contribution towards the standard price of an international tracked and signed for delivery.

For Europe there is an additional charge for tracked and signed delivery, and one which Royal Mail aim to deliver within 3 - 5 working days. For Worldwide shipping there is also an additional charge for tracked and signed delivery which Royal Mail aim to deliver within 5 - 7 working days.

Only on extremely rare occasions, and for reasons beyond our control, an order may be delayed or go missing. If you have not received your order within 10 days of the original purchase, please contact us and we will take all the relevant steps needed to resolve the issue.

For details regarding the additional charges for European & Worldwide delivery, please see our FAQs page.

 

Refunds and Exchanges

 

If you wish to exchange or return any items from our ethical jewellery collection, then you are welcome to cancel your order within 14 days of delivery to arrange a full refund or an exchange to the same value. The items will need to be returned within 14 days of notifying us. Please note that pierced earrings cannot be returned or refunded for hygiene reasons unless the items are of unsatisfactory quality or unfit for purpose.

 

You will need to return the item(s) unused and in the original packaging to :

 

Koa Jewellery
Unit 321 Vale Enterprise Centre
Hayes Road
Sully
Vale of Glamorgan
CF64 5SY

 

A reason for your return would be very much appreciate as this enables us to monitor customer satisfaction. We recommend that you ask for a receipt from Royal Mail as proof of posting as we cannot be held responsible if the item is lost in transit.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card or PayPal account will be credited to your account within 30 days of your order provided that the goods are received by us in the condition they were in when delivered to you.

If you do not return the goods or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.